Shipping & Return Policy – Customer Service

At Sky2Tours, we work hard to ensure your order arrives quickly and safely.

Processing Time:
All orders are processed within 1–3 business days (excluding weekends and holidays). Once shipped, you will receive an email confirmation with your tracking number.

Estimated Delivery Time:

United States: 5–7 business days
International Orders: 7–14 business days
Please note that delivery times may vary based on destination, customs, or carrier delays.

Shipping Carriers:
We partner with trusted global carriers to provide secure and trackable delivery.

Address Accuracy:
Please double-check your shipping information before placing your order. Sky2Tours is not responsible for delays or lost packages due to incorrect or incomplete addresses.

Return & Refund Policy

Your satisfaction is our top priority. If your item arrives damaged, defective, or incorrect, we’ll make it right.

Return Window:
Customers have 30 days from the delivery date to request a return, refund, or exchange.

How to Request a Return:

Contact us at support@sky2tours.com with your order number and a short description of the issue.
Our team will review your request and send you instructions for returning the item (if applicable).
Once your return is received and inspected, we’ll issue your refund or replacement.

Refund Timeline:
Approved refunds are processed within 5–10 business days to your original payment method.

Non-Returnable Items:

Items marked as final sale or clearance
Personalized or digital items

Return Shipping Costs:
Buyers are responsible for return shipping unless the item was received damaged or incorrect.

Customer Support

For any questions about shipping, delivery, or returns, contact our support team anytime:
📧 support@sky2tours.com
🌐 https://sky2tours.com/store

At Sky2Tours, we value transparency and customer satisfaction. Our policies are now clearly outlined on this dedicated page to ensure a smooth and reliable shopping experience.